Privacy Policy

Privacy Policy

At Petersham Cottage Candles, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our products.

1. Information We Collect

Personal Information You Provide:

  • Name
  • Email address
  • Shipping and billing address
  • Payment details (processed securely via third-party gateways)
  • Phone number (if provided)

Automatically Collected Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our site

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Provide customer support
  • Send you emails requesting product reviews (under the “soft opt-in” rule — see Section 10 of our Terms)
  • Send promotional emails (only if you have opted in)
  • Improve our website and services
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

  • Trusted service providers (such as payment processors, shipping partners, and email platforms) strictly for order fulfillment and communication purposes
  • Legal authorities if required by law

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience
  • Analyze site traffic and performance
  • Personalise content and offers

You can manage or disable cookies through your browser settings, though some parts of the site may not function correctly if you do.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights (UK GDPR)

You have the following rights regarding your personal data:

  • Access to your personal data
  • Correction of inaccurate data
  • Erasure (“right to be forgotten”)
  • Restriction of processing
  • Data portability
  • The right to object to certain processing, including direct marketing

To exercise these rights, please contact us at info@petershamcottagecandles.co.uk.

7. Marketing and Review Emails

  • We may send you review request emails after you make a purchase, under the UK “soft opt-in” basis. Each email will include a clear unsubscribe option.
  • We will only send you promotional or marketing emails if you have explicitly opted in. You can withdraw your consent at any time by clicking the unsubscribe link in our emails.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from children under this age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: info@petershamcottagecandles.co.uk

Thank you for trusting Petersham Cottage Candles with your personal information.